Returns

Returning an Item

If you find that the piece of jewellery you bought from SixtySix Bijoux does not meet your expectations, please contact us by email first. We will then let you know how you can return the item.

In the case of returns, we will issue a prepaid postage label and send it to you by email. You will then be able to take the QR code contained in the email to any post office for a member of staff to print off the label and attach it to your parcel.

The return postal service will be by “Special Delivery Next Day” (with Royal Mail), same as when the item was posted out to you, to ensure that the parcel is covered against loss.

Please note that we are unable to offer free returns, and that the return postage charges will need to be covered by the customer. The cost of the return postage will be deducted from the refund amount at the time when the refund is issued.

14 Days to Return an Item

You will have 14 days from the date of receipt of the parcel to return an item. Returns can only be made through Royal Mail, by “Special Delivery Next Day”. All items must be returned undamaged, in the same new & unworn condition and packaged inside the same original gift box, in which they were received. Please take care when packaging the item - thank you.

Returns and Refunds

Once we have received your return, we will check the condition of the item to make sure that the item is undamaged and unworn. We will then issue a refund via the original payment method to your account (MINUS the return postage cost for the postage label sent to you).

Exchanging an Item

Please note that exchanges will be difficult and are usually not possible as all our items are handcrafted and may greatly differ from one another in terms of their design, in additon to their price. It may therefore be quite difficult to find a “like for like” item to make a direct exchange possible.